Booking Information

All our motorhomes, don’t exceed 3.5T and can be driven with a Category B Licence card.

To be qualified for the insurance, you need to have more than 25 years and have a driving license for more than 3 years. 

To rent and drive a motorhome, we’re going to need a copy of your ID card and driver license.

These copies need to be sent to the insurance company. 

Depending on type of reservation, we may require a down payment to reserve the motorhome or, if you use any of the renting platforms, they will handle the reservation payment. 

If you live or are visiting Portugal, we are more than happy to show you the motorhome and clarify all your doubts.

Otherwise, we can also perform a Virtual Tour, on a WhatsApp Video Call.

Please contact us to schedule a visit or a video-call.

We deliver the motorhome with a diesel tank full, in the checkout it should also be returned with diesel tank full.

You should return the motorhome clean inside and out, with equipment totally cleaned and organized (no garbage, sand, mud, or any other waste), clean water tank full, the chemical toilet clean and empty, and the residual water deposit has to be empty, otherwise a € 75,00 cleaning fee will be applicable).

We will check if there is no damage or missing equipment. In case anything is damaged or missing the value is deducted from the security deposit amount. 

We are very flexible about the time to checkin and checkout. Please note that we try to offer this service free of charge but, we may not have resources available. Please book as soon as possible. 

Full comprehensive cover in case there is damage to the vehicle, fire, theft, glass breakage and a complete 24/7 assistance in case of breakdown or incident:

• Civil liability of 50,000 24/7 travel assistance;

• Legal aid;

• Shock, collision or knockdown (up to €75,000);

• Theft (up to €75,000)

• Fire, storm, or explosion (up to €75.000);

• Natural disasters (up to €75.000);

• Acts of vandalism (up to €75.000);

• Personal injury to the driver (up to €250);

• Breach of trust;

• Glass breakage (up to €1000).

Cover is forfeited for private/recreational travel, excluding any expensive transport of persons and/or goods.

The following trips are authorized: Portugal and Spain.

If you wish to travel to France or beyond, please talk to us.

The excess is a set amount and is to be paid by the renter in the event of an accident. Independently from the excess, any third-party injury will be compensated for any damage suffered.

Excess for shock, collision or knock down, theft, fire, strong winds or explosion, natural disasters, vandalism: €1.250;

Glass breakage excess (if replacement): €50. 

In the event that you have to cancel your reservation with us, please contact us immediately, confirming your name and the dates of your booking. According to the Terms & Conditions we will proceed with the request and any applicable refunds. 

A change in dates, locations, motorhome, or other details will depend on the current availability and must be approved by CaravanConcierge. Additional charges may apply. However, we will always try our best to make our guests happy, so do not hesitate to contact us directly. 

We, at CaravanConcierge, are pet lovers and do not charge any fee to bring your dog or cat, because we know that motorhomes are the perfect way to travel with animals. However, some motorhome owners may not allow traveling with pets, so be sure to always confirm with our staff the possibility of bringing your pet during the reservation.